IAATW's OECD Campaign
IAATW affiliates filed the a specific instance complaint with the OECD's Dutch NCP
IAATW filed its complaint against Uber Technologies with the Dutch National Contact Point on 6 April 2021. Four years later, the final statement confirmed Uber is responsible for the working conditions of drivers on its app, whether they are classed as employees or self-employed.
The NCP's findings:
Earnings. Uber had not met its due diligence obligations on driver pay, with a significant risk of a gap between actual earnings and a living wage. Documented living wage standards everywhere Uber operates were the recommended remedy.
Deactivation. Uber’s deactivation practices did not satisfy the NCP, which also flagged significant risks from its use of AI. Transparent deactivation and blocking rules and a grievance route for appeals were recommended.
Engagement. Uber was found lacking in its engagement with workers and their representatives, and was told to engage meaningfully with independent unions at every relevant level.
